• Placing an Order

  • What countries do you deliver?

    We deliver to the USA. If you are unsure if we ship to your country, email us  and we will let you know.

    My order still hasn’t arrived, I think it is lost?

    If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the carrier.  We cannot resend your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished. 

    Please see our shipping policy for more information.

  • About My Order

  • I need to change my order, who can help with this?

    If you want to edit or cancel your order then please notify us ASAP. 

    I have a faulty item, what should I do?

    We are really sorry about this. Please email us at support@power-lix.comorder number and a couple of photos of the fault and we'll sort this out for you. We may ask that you return the item to us.  

    My order still hasn’t arrived, I think it is lost?

    If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the carrier.  We cannot resend your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished.

    You've sent me the wrong item or part of my order is missing.

    Firstly, please accept our sincerest apologies.  We try really hard to make sure everything is  mistakes can occasionally happen. Please contact us at support@power-lix.com and we'll get this resolved for you as quickly as possible.

  • Payment

  • Which credit cards do you accept?

    We are accepting payment through PayPal, Visa, MasterCard, and Maestro credit and debit cards.

    Are your prices inclusive of tax?

    No.

    Can I place my order on the phone?

    Unfortunately, not.  All orders need to be placed on our website.

    What currencies can I use?

    We accept payment in US Dollars.

  • Shipping

  • What countries do you deliver?

    We deliver to the USA. If you are unsure if we ship to your country, email us  and we will let you know.

    My order still hasn’t arrived, I think it is lost?

    If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the carrier.  We cannot resend your order or refund you until the courier has concluded the investigation, we will keep you informed and will be in touch once the investigation has finished. 

    Please see our shipping policy for more information.

  • Returns

  • I shipped something back to you. Do you have it yet?

    We process all returns as fast as we can and notify you by email when we have done so.

    How long before I get a refund?

    Once we’ve emailed to say we have issued a refund for you, it can take anywhere between 2 and 5 working days depending on which bank you are with.